Contact Us

If you need to get in touch with us, we are happy to help with any question about an order, a product, or anything else you would like to share. The best way to reach us is by email at help@loungeflys.eu, and we aim to respond within one to two business days. To help us assist you quickly, please include your order number and a clear description of your request, along with any relevant details such as the item you purchased, the date of your order, and the nature of the issue you are experiencing. The more information you provide, the faster we can look into the matter and find a solution that works for you. You can also call us at (425) 783-3616, and our phone lines are open Monday through Friday from 9:00 a.m. to 5:00 p.m. Pacific Time; if you reach us outside these hours, please leave a message and we will get back to you as soon as possible. You may also write to us at Funko, LLC, 2802 Wetmore Avenue, Everett, WA 98201, USA. Our customer support team is available Monday through Friday, excluding holidays, and we strive to answer every message promptly, though response times may be longer during peak periods such as new releases, seasonal sales, and major events. Many common questions can be answered quickly by reviewing our returns policy, cancellation policy, and replacement policy, which explain how returns work, what items are eligible, how refunds are processed, and what to do if something arrives damaged or incorrect. If you are contacting us about a damaged or incorrect item, please include a clear photo so we can review the issue without delay, as this helps us understand what went wrong and determine the best way to resolve it. For questions about shipping, delivery times, or order status, checking your account and order history first can often save you time, since tracking details and order updates are available there. We appreciate your patience and understanding, and we are always working to improve the way we support our customers. Whether you are a longtime collector or a first time shopper, your feedback matters to us and helps us do better. Thank you for reaching out, and we appreciate your interest and look forward to helping you.